Shipping with UPS

Both Sender (8Merch.com) and Recipient (if parcel is not rejected) can and should place a claim if the goods are damaged during shipping.

The Recipient should always check the package for possible damage before accepting the delivery and – if possible – open and check the goods with the courier present.

Please, take photos and/or videos showing the damage.

In case of visible external and/or internal damage, damage protocol should be made with the courier and the claim placed with UPS as soon as possible, or the parcel should be rejected and the damage described and specified as a reason for delivery being rejected.

In case of no visible external damage but goods being damaged inside the package due to shipping, as well as in case of visible external/internal damage, the Recipient should file a claim with UPS and inform 8Merch.com so the Sender can file a claim separately.

The information needed is: date of delivery, parcel number and weight, description of the damage, number of damaged items, value of damaged items, photos and/or videos showing the damage.

The claim should be placed as soon as possible, preferably on the date of delivery but no later than in 7 days.

UPS Poland Claim Support page is available here: https://www.ups.com/pl/en/help-center/claims-support.page?loc=en_PL.

8Merch.com is not responsible for the damage incurred during the shipping process.

Shipping with FedEx

Both Sender (8Merch.com) and Recipient (if parcel is not rejected) can and should place a claim if the goods are damaged during shipping.

The Recipient should always check the package for possible damage before accepting the delivery and – if possible – open and check the goods with the courier present.

Please, take photos and/or videos showing the damage.

In case of visible external and/or internal damage, the claim should be placed with FedEx as soon as possible, or the parcel should be rejected and the damage described and specified as a reason for delivery being rejected.

In case of no visible external damage but goods being damaged inside the package due to shipping, as well as in case of visible external/internal damage, the Recipient should file a claim with FedEx and inform 8Merch.com so the Sender can file a claim separately.

The information needed is: copy of damage protocol, date of delivery, parcel number and weight, description of the damage, number of damaged items, value of damaged items, photos and/or videos showing the damage, as well as external and internal packaging.

The claim should be placed as soon as possible, preferably on the date of delivery but no later than in 7 days.

Here you can file claim at FedEx.

8Merch.com is not responsible for the damage incurred during the shipping process.

Shipping with Schenker

Both Sender (8Merch.com) and Recipient (if parcel is not rejected) can and should place a claim if the goods are damaged during shipping.

The Recipient should always check the package for possible damage before accepting the delivery and – if possible – open and check the goods with the courier present.

Please, take photos and/or videos showing the damage.

In case of visible external and/or internal damage, damage protocol should be made with the courier and the claim placed with Schenker as soon as possible, or the parcel should be rejected and the damage described and specified as a reason for delivery being rejected.

In case of no visible external damage but goods being damaged inside the package due to shipping, as well as in case of visible external/internal damage, the Recipient should file a claim with Schenker and inform 8Merch.com so the Sender can file a claim separately.

The information needed is: copy of damage protocol, date of delivery, parcel number and weight, description of the damage, number of damaged items, value of damaged items, photos and/or videos showing the damage.

The claim should be placed as soon as possible, no later than in 14 days (in the EU), preferably no later than in 7 days.

8Merch.com is not responsible for the damage incurred during the shipping process.